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Ujjivan widens reach among Delhi’s urban poor
Becomes MFI with largest branch outreach in Delhi/NCR

With the opening of two new branches in Delhi, the total branch outreach of Ujjivan has moved to twenty three in Delhi/NCR, making it the largest MFI in terms of branch penetration in Delhi and NCR region.

Ujjivan pioneered microfinance on a large scale in the Capital when there was minimal awareness of microfinance and its benefits. It was the first NBFC MFI to enter Delhi in 2007 with two branches in Dakshinpuri & Madangir. After a tough beginning in 2008, field operations gained momentum and was streamlined through proper adherence to policy and meticulous follow-up of processes.

With the passage of time, a large number of MFIs have entered Delhi and have cumulatively built a culture of microfinance in
 

Ujjivan’s clients at a Branch in New Delhi receiving a loan
the national capital region encouraging economically active women to be engaged into productive jobs. But with this several new challenges have emerged for microfinance organisations, such as mushrooming of commission agents and rising cases of over extension of credit due to unrestricted multiple lending.

“As a policy, Ujjivan does not enter areas with high microfinance penetration. We are not present in Madhya Pradesh, Eastern Uttar Pradesh and have adopted a careful approach to further expansion in Rajasthan. We shifted focused into virgin territories even at an escalated cost of operation. In addition, our credit policy restricts extending credit to customers who have borrowings from more than two MFIs,” said Vikram Jetley, Chief Operating Officer (North), Ujjivan.

   
 
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