Emphasising Ujjivan’s commitment to the double bottom line philosophy, staff from the Head Office and branches attended a half-day workshop on Social Performance Management (SPM). Social Performance includes short and long term results and also includes the activities an MFI undertakes, the products it offers and the organizational values and behaviour it promotes.

The SPM workshop was organised by Unitus and entailed discussions on the results of an impact survey conducted amongst customers. Issues such as nature of product offerings, geographical reach and customer acquisition were discussed in depth. The presence of staff ranging from branch managers to the CEO and cutting across different functions made for an engaging and vibrant session. This interaction helped communicate the importance of social performance across the organisation.

Ujjivan is committed to the belief that ‘sound financial performance results from strong social performance’.