Newly remodelled branches in Koramangala, Bangalore and the Ramanagara were opened recently according to Ujjivan’s new branch model based on enhancing customer service and staff work environment.

These new branches, along with several others planned in Kolkata, Delhi, Hosur and Jaipur, are envisioned to provide comfortable and pleasant experience for the customers. Equipped with modern facilities, based on the principles of good workspace ergonomics, these new branches underscore the organisation’s focus on the customers’ and field staff’s needs for comfort, convenience and security.

Speaking on the revamp of the branch, Mr. Premkumar G., Head of Administration, said “The idea was to provide a perfectly balanced atmosphere for our customers and staff to feel important and that they belong”.

Expressing her feelings, Ms. Kumudha P, a Senior Customer Relationship Staff and one of Ujjivan’s first employees said, “… the new-look branch has a lively freshness and convenient facilities, which help me in my day-to-day work. My customers have also praised the new design”

Friendly and competent Customer Service specialists at the branch, trained to be fast, efficient and attentive, ensure that every visit to the Branch is a delightful experience.

Mr. Samit Ghosh, CEO, Ujjivan noted, “...the model branch is a demonstration of our resolve to keep improving our customer service standards while providing our customers and staff with a comfortable ambience to conduct their transactions”