Responsible for recruitment, training, development, performance management, communication, motivation/mentoring & retention of the entire branch team in co-ordination with Human Resources Department.

Conduct the reference check of the branch staff.

Ensure direct person to person contact with all staff on a regular basis.

Hold monthly meeting with each branch with the CRM & staff on a one basis to review performance, correct errors and give guidance for improved performance.

Develop a method of monitoring branch & field level processes implementation as outlined in the Field Manual and Policy Memorandums are strictly adhered.

Manage 8 Branches

Co-ordinate with Audit Department on audits of branches and fraud control measures

Hands-on management of the branch & field operations. This would involve direct interaction with customers at GRTs & Centre Meetings. Executed with intelligent planning based on the MIS received of the branch & field level operations.

Area Manager or designated officer from Area Office to conduct all GRTs in the area

Organize customer meets / training.

On a broad basis the time distribution would be: 50%-Field & Customers, 30%- Branch & 20%- Reporting & interaction with H.O. etc.

Guide and monitor managers

Financial control