Ujjivan is an open and transparent organization. We are straightforward in our interactions with customers, suppliers and business partners by providing information that is required and appropriate. At the same time, it is essential for us to respect business confidentiality and exercise discretion when sharing information.

Fair Deals with All
We deal fairly with customers, service providers and fellow employees at all times. We have zero-tolerance for those who take unfair advantage of anyone by way of concealment, manipulation or unfair dealing practices.

Comply with Laws and Regulations
We conduct business affairs honestly and in full compliance with all relevant laws and regulations. We encourage or instruct all others to act in the same way.

Teamwork
We shall uphold the dignity of fellow employees and respect each other’s views and work and thus foster a relationship based on mutual cooperation. To be a successful team we have to be non-hierarchical and not unhealthily competitive. We should not be afraid to express our views professionally and we should never refuse to seek help from one another or extend help to a colleague. For these purposes, we at Ujjivan willingly accept constructive feedback for the collective development of all members. Individuals should work to achieve their highest potential by being creative, proactive, enthusiastic and firm in their belief that teamwork achieves better results than that of an individual.

Professionalism
A professional employee is representative of the organization’s commitment to high quality service and sincerity in pursuing our mission. As professionals, we are knowledgeable, disciplined and meticulous executors. To be knowledgeable is to be well informed, to accept facts and to not lack the humility to learn. Therefore, as professionals we shall (i) Accept facts, (ii) Be ready to soil our hands with any kind of work, (iii) Maintain a professional distance with customers and fellow coworkers, (iv) Observe the dress code appropriate to the workplace, (v) Only make commitments/promises that we can and will keep, (vi) Accept mistakes as long as we learn from them and (vii) Be un-afraid to try new and creative ways to achieve Ujjivan’s goals.

Secularism
All customers and employees irrespective of religion, caste, creed or political affiliation are equal in the eyes of Ujjivan. We advocate gender equality. Ujjivan respects all religions but is affiliated to none. As a result, Ujjivan as an organization is secular and apolitical. It encourages diversity and freedom of choice, thought, and expression for its employees and customers.

Walk the Talk
To believe in our values and objectives is one thing, but to actually apply them to our lives in action is another thing altogether. Our whole purpose of giving the poor a ‘better life’ is defeated if we only say that it is our primary concern, but our conduct indicates that it isn’t. Our talk would be a pretense and our commitment would be false. Therefore, it is essential that we live by Ujjivan’s moral standards, making them an integral part of our very being. It is essential that we “Walk the Talk.”