Reporting to Distribution Manager

Desirable Background:

Any Graduate or Post Graduate with relevant experience in MFI/ Social Sector Organization.

Job Responsibilities:

People

           Responsible for recruitment, training, development, performance management,
             communication, motivation/mentoring & retention of the entire branch team in co-ordination with Human
             Resources Department.
           Conduct the reference check of the branch staff.
           Ensure direct person to person contact with all staff on a regular basis.
           Hold monthly meeting with each branch with the CRM & staff on a one basis to review performance,
             correct errors and give guidance for improved performance.

Monitoring and Control

           Develop a method of monitoring branch & field level processes implementation as outlined in the Field
             Manual and Policy Memorandums are strictly adhered.
           Manage 8 Branches
           Co-ordinate with Audit Department on audits of branches and fraud control measures

Branch and Field Operations Management

           Hands-on management of the branch & field operations. This would involve direct interaction with
             customers at GRTs & Centre Meetings. Executed with intelligent planning based on the MIS received of the
             branch & field level operations.
           Area Manager or designated officer from Area Office to conduct all GRTs in the area
           Organize customer meets / training.
           On a broad basis the time distribution would be: 50%-Field & Customers, 30%- Branch & 20%-
             Reporting & interaction with H.O. etc.

Skills:

           Guide and monitor managers
           Financial control


Apply by emailing your resume to shekhar.babu@ujjivan.com with the position applied for in the subject line.